Terms & Conditions

Club di Sofia & Scuola di Sofia Italian Classes Terms & Conditions

TERMS & CONDITIONS – CLUBS & CLASSES

Your contract

Please read the following Terms and Conditions before proceeding with your booking. By proceeding with your booking, you are agreeing to the terms and conditions.  

Payments & booking confirmation 

To secure your place in a class, Scuola di Sofia must have received payment by the requested deadline using the payment options accepted. Admittance to classes (physical or online) without payment is not permitted.

Please note that once booking is completed along with the fee indicated, you have opted to secure your place (fees are non-returnable and non-transferable). Once you have completed registration it indicates you have read and agreed to the terms and conditions.

Cancellations (face to face and online classes)

Scuola di Sofia has no obligation to credit or refund in the event that your child is unable to attend part, or the entirety, of the classes paid for. We regret that we are not always able to offer an alternative for missed sessions. Wherever possible, please notify the school via text or email if your child is unable to attend a session.

Face to face classes

In a venue-based class where you bring the child/children to the class yourself, you are wholly responsible for the child/children and must remain with them at all times. Depending of the child’s age, you will be permitted (by the class teacher) to leave and come back for pick up time, bearing in mind that the School cannot accept any liability for injury or damage incurred as a result of the classes. Please ensure the teacher is aware of who is permitted or not permitted to pick up your child.

In case the school needs to cancel a class with short notice, then we will commit to reschedule it. Only if this won’t be possible, you will be issued a credit against your fees.

It is occasionally necessary to change the time or venue of a class.  This will only be done if necessary, and we will do our best to keep class times as similar as possible, but unfortunately, this cannot always be guaranteed.

When a class venue is not available on a longer-term basis (in excess of one week), on public health or other grounds outside of our control, then we cannot be responsible for providing any further sessions during that time at that venue. If this occurs, and in the event that it is not possible to reschedule the classes, we will switch to an alternative means of delivery, for example online live or pre-recorded video classes.

In a situation whereby a class is cancelled by the educational establishment (for example school trip, other activities taking place), you will still be charged for the class, as this circumstance goes beyond our control.

Online classes

When partaking in an online class, your child is entirely your own responsibility and should be supervised during the class. Please ensure the following: that your child has a safe area in which to partake in the class as there will be physical movement involved; is dressed appropriately for the session; is aware of internet safety. We cannot accept any liability for injury or damage incurred as a result of the classes. We cannot accept liability for anything others may do or say during the class. Participation in the class is at your own risk.

We will endeavour to deliver the class uninterrupted, however we cannot be held responsible for technical difficulties and breaks in connectivity outside of our control. If the class ends due to technical issues before the stated end time, we will use our best endeavours to restart the class, reschedule the remaining time or add the additional time to the next class.

Force Majeure Event 

Force Majeure means an event beyond the reasonable control of Scuola di Sofia not limited to strikes or other industrial disputes, failure of a utility service or transport network, act of God, notifiable or new emerging disease, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

Scuola di Sofia shall not be liable to the Customer as a result of any failure to perform its obligations under this Contract as a result of a Force Majeure Event. If the Force Majeure Event prevents Scuola di Sofia from providing services, Scuola di Sofia shall, without limiting its other rights or remedies and without liability to the Customer, have the right to terminate classes immediately by giving written notice to the Customer.

Adverse Weather

In the case of adverse weather, where a session goes ahead (when the venue has been judged by the teacher to be accessible and safe), Scuola di Sofia is under no obligation to credit sessions that may be missed in the event of adverse conditions local to yourselves preventing you from attending the session.

In the event of snow closures by an educational setting where classes are run, you will still be charged for the session as this is outside of our control and there is no obligation to offer a credit.

 

Safety

All participants take part in classes at their own risk. Whilst we take all reasonable steps to make the classes safe, Scuola di Sofia cannot accept any liability for any injury or damage suffered by any participant or any other person in a class.

It is your responsibility to seek appropriate medical approval regarding any pre-existing condition of a participant and to disclose any such condition to us before booking. We do not accept any liability arising from the medical condition of any participant.

Video and Photography

We love to celebrate our classes and your child’s participation via photographs and videos which would then be used by Scuola di Sofia for marketing and publicity purposes in any form including social media. By booking and accepting the school’s terms and conditions, you automatically consent to the use of images and videos. You can withdraw this consent by requesting it in written to Scuola di Sofia.

We do not allow any photographs or videos to be taken during the classes other than by the class leader themselves, or by an agent appointed by them, and only when parental permission has been given.

Online sessions must not be reproduced, recorded, screen-shotted, photographed or reproduced in any other way.

 

Scuola di Sofia expressly forbids the right to reproduce any part of our lessons in any form for personal or commercial purposes. All music, songs, content and activities in the classes are the Intellectual Property of Scuola di Sofia (other than when indicated otherwise).

All photography, logos and illustrations are the copyright of Scuola di Sofia. Any scanning or reproduction of any of these without our written agreement will be regarded as being in breach of our copyright and dealt with accordingly.

Valuables

All property (including prams) left in class venues or in entrance halls or outside, is left at your own risk. Scuola di Sofia do not accept any responsibility for the loss or damage of any personal possessions.

 

Medical Conditions

By booking and agreeing to Scuola di Sofia terms and conditions you also agree to inform the school of any existing medical conditions that could affect your child during a class. All information will be kept strictly confidential and in line with the General Data Protection Regulations (GDPR) 2018.

 

Withdrawal of Service & behaviour issues

Scuola di Sofia / class leaders may, at his/her own discretion, refuse entry of a customer to the sessions if it is felt that the customer’s behaviour is unreasonable.  

 

Health & Safety

The health and safety of children and parents/guardians (where applicable) in our classes are of paramount importance. Scuola di Sofia adheres to strict health and safety and e-safety guidelines.

 

Illness

Should your child or the accompanying adult (where relevant) have, or develop, any known or suspected medical condition, especially anything that could be contagious, you must please consult your doctor before bringing them to the session and inform Scuola di Sofia. All information received is treated with the strictest confidence and sensitivity.

Parents / guardians are asked to keep their child at home if he/she has any kind of contagious illness including, but not limited to: COVID-19, Measles, Chicken pox, German measles, Whooping cough, Impetigo, Scarlett fever, Hand, foot and mouth disease, Norovirus, Ear infection, Bad cold with heavy nasal discharge, Conjunctivitis.

 

In the case of COVID-19 please follow all Government and NHS guidelines. Please wait until the doctor has given you the all clear before returning to classes.

In the instance of sickness and/or diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a class. No credit or refund can be offered for classes missed due to illness.

Confidentiality

The original content and information provided in Scuola di Sofia classes are subjected to copy-right and are Property of Scuola di Sofia.

You are not permitted to copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Scuola di Sofia materials in any manner without permission from the copyright holders.